Refund policy
Return Policy
Many of our art prints, frames and products are made to order, as such, we do not accept returns or offer refunds. We have this policy because we are a small mom and pop shop and do not keep inventory. We make all items as you order them.
However, we understand that issues can occur during shipping, and we’re here to make it right if that happens.
Damages and Issues
Please inspect your order immediately upon delivery. We will promptly replace damaged items due to shipping. If your item arrives damaged, defective, or incorrect, contact us with photos of the damaged packaging and item within:
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72 hours for made-to-order items such as prints or apparel
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24 hours for original paintings and surfboards
Be sure to email Support@drewbrophyart.com with clear photos of the item and the packaging, as these are required by our insurance to process a claim or send a replacement.
Non-Returnable / Non-Exchangeable Items
We do not accept returns or exchanges for the following:
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Digital downloads
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Original paintings and surfboards
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Print-on-demand and items made to order, including art prints, framed items, towels, pillows and blankets
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Underwear (Ethika)
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Gift cards
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Sale items
To start a n exchange for a damaged item, email Support@drewbrophyart.com, describe the problem, indicate order number, and include photos. If approved, we’ll send instructions on how and where to return your package. Items sent without prior approval will not be accepted.
Exchanges
We do not accept exchanges.
Replacement
Once we receive and inspect your return (for shipping-damaged items), we’ll notify you of the replacement status.